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I want cases in status "Scanned" for 24 hours to be escalated to supervisors, so that they're aware that action needs to take place [closed]

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Given a Case is in an “scanned” status, WHEN the age of the Case exceeds 24 hours, Then a Chatter notification is issued to user’s in the Role.

I was using Case escalation rule by setting the hours as org default(our business hours are 24 hours every day) and I am using process builder for scheduling time actions to post to chatter. Is there any other possible way to notify users??


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