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Custom Quick Action of type 'Send Email' is not shown on a case record
I have created a Custom Quick Action of type 'Send Email' on Case object. (See attached image below). I have put it on the Case layout and somehow I don't see it on the Case record. Only the standard...
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How to add custom button to Case Feed
I want to add custom button to Case Feed as shown below. On click of this button, I want to show a popup(visualforce page) with translated email content. Basically Agent should be able to see email...
View ArticleUnknown Component: apex:emailPublisher
I'm trying to write a simple VF page using below code: <apex:page standardController="Case" > <apex:emailPublisher entityId="{!case.id}" toAddresses="{!case.contact.email}"/>...
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Email Segmentation in Service Console
Agents in our Service Console are experiencing productivity issues due to the appending of emails in all blocks throughout the conversation. For example: Each block should contain one and only one...
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How to add alias / display name along with email address in Specify From...
I was able to add email addresses in case layout to default 'From' address when sending an email from Case Quick Action But how to add alias in each email address? Or is it possible to fill 'Specify...
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Custom Buttons on Feed Views
Does anyone know why the custom buttons on the new Feed View Layouts released in Spring '14 all collapse into one button when viewed on the left panel or right panel? It is such weird behaviour. Yes,...
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Case comments and case custom buttons in the Lightning environment
I have a requirement where I want to enable case comments in the Lightning environment along with the custom buttons on the case. I have created a lightning quick-action for the custom button. My...
View ArticleUnable to update case via quick actions
in my sandbox, I have a custom profile based on sales standard. I can update case records via the detail page (even when I'm not the owner of the record). However, when I try to update such record...
View ArticleWhy are Lightning Actions for Case Object showing in Feed?
I'm trying to create a button for a case detail page. However I can't get anything to show in the highlights panel at the top. I've created a new page layout for Case that isn't feed tracked but it...
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Display rich text in the feed
I have a question concerning the case feed. One of our requirements is to give engineers the option to post rich text messages in the feed. Messages should be in the feed (not a separate page) to give...
View ArticleHow can I make calls related to a case display in its Chatter feed?
I am using the Service Console in Lightning Experience, and using the Chatter Feed component on the Case layout to display updates to the Case. If I use the "Log a Call" Quick Action from the Chatter...
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How to add a new tab to Case Activity tabs
In the detail page for a Case in Salesforce, there are tabs for activity feeds. In the screenshot below, they are All Updates, Call Logs, Text Posts and Status Changes. (in the mid-centre of the...
View ArticlePrevent Emails appearing in Community Case Chatter Feed
The main issue we see old Case Emails in the Case Feed within the community. We can only remove with Classic Case Feed Filter Primarily the Salesforce documentation does not match what we are seeing....
View ArticleHow to get Task to appear in Case Feed
When I do to Log a Call on a Case it creates a Task record in the Case activity timeline and a entry in the Case feed. But when I create a Task record against a Case using Apex, but it's not appearing...
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How to add custom Action on case feed only for emails?
I need a custom Action/ Button in case feed but the custom action should display only for emails and not for others task or commends. I dont have any idea about how to achive this please advice....
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Two email message records are creating?
When I send mail from salesforce two email message records are creating, But I am sending one mail only not sure what is the problem please help. Update It is happening only if i send mail to...
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Case feed is not displaying as rich html format in classic?
Case feeds in lightning view is not displaying properly styles,links,images,etc.. are missing from the case feed. how to fix this issue?
View ArticleFeed Attachment to Content Version - Retrieve ContentVersion.PathOnClient
I'm attempting to pull case feeds with their associated attachment's meta-data. What I'd like to do is pull feed attachment data like I am in the attached query, however I'd like to add another field...
View ArticleSend Marketing Cloud Email from Service Cloud Feed Action
we currently have agents working in the Service Cloud using Quick-Texts etc. We would like to include the texts created here in a Marketing Cloud mail due to the better layout and central send-out of...
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Delete caseFeed when email message is deleted
I would like to Delete casefeed whenever a email message is deleted. Current if I delete email message the mail record is getting deleted but still the case feed displaying in casefeed. (I Dont want...
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