How is the "From" field populated in the Case Feed Email (Answer Customer)...
We are using Case Feed and Email To Case. I am trying to figure out what the default value of 'From' is, it seems to be different from Case to Case.
View ArticleHow to track deletion of Files (Content Documents) in Case Feed?
Customer is using Email2Case, configured to store email attachments as Files (Content Document/Version/Link). They specifically will allow agents to delete these files, as they get many unneeded...
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I want to filter/check if feedItem/comments exist for a specific feedtype
When two users of same type open message window at same time and summited at different time, system creates two different threads of same type. But they are supposed to be in one thread.Scenario is I...
View ArticleDoes / will Slack posts appear in a case feed like chatter posts do?
The good thing (for us) about chatter, is that chat posts appear as a feed item with a time stamp in the case feed.For many reasons we would like to migrate from chatter to Slack.BUTWill a slack post...
View ArticleHow to track deletion of Files (Content Documents) in Case Feed?
Customer is using Email2Case, configured to store email attachments as Files (Content Document/Version/Link). They specifically will allow agents to delete these files, as they get many unneeded...
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Is it possible to add more actions to the feed actions of an EmailMessage in...
I have developed a flow that creates a new case from an email message as a "Split case" functionality. The use case is that in our vision, one case should focus on one issue, so if the customer asks...
View ArticleHow to solve : FATAL_ERROR System.FinalException: Cannot modify a collection...
My Goal is to remove certain email address from To when user click on Reply AllMap<Id, EmailConfiguration__c> mapEconf = C3S_EM_EmailConfiguration.getAllEmailConfigsByIds(); List<String>...
View ArticleIs it possible to reproduce the Case Feed data with SOQL?
Querying (SOQL) CaseFeed returns incomplete information for some types (for example TrackedChange and EmailMessageEvent).Both of these StackExchange searches return zero results:casefeed soql...
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Default tab for case feed
Is it at all possible to control the default tab inside the case feed?The default is 'All Updates' but we'd really like to change this to Emails - we don't care about status updates taking top billing,...
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Is There an Easy Way to Create a Feed Using Custom Feed Items?
Lightning-Aura-ComponentI have an array of feed elements not connected to an Id and I need to make a feed containing these elements. Is there an easy way to do this or must I recreate an entire feed...
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Can i edit locked sentence in feed filters status change?
This is way I can see when case update, I need to see the the thing that updated in this line. But to see that I have to click the drop down arrow in the left side
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How to add new picklist values in Feed Item Type, so that they can be...
I wanted to create a Feed Filter which can display only Tracked changes.But Tracked Change is not available in Feed Filter criteria. Is there any way to add that value under Feed Item Type.
View ArticleChange view of feed item
I have Email action in feed section on Case object. When I send an email i have a post below this action and the preview ( before collapse ) is showing first words of email body. Can i change it to...
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Email on Case feed minimized
I have users working with Case and when they open a case and then assign the case to themselves the feed(email message) is being minimized - you can see this in the screen shot.Only one line of the...
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Switch between Feed and Details view button is missing
I'm missing following Switch between Feed and Details View button on Case in Salesforce Classic Console. How can I add it to the Case Page Layout? The Feed-based-layout checkbox on Case Page Layout is...
View ArticleHow to link to SObject within Case Feed in console-friendly fashion?
I have a requirement to add a link from one case to another within the case feed. This will happen from a future method called from trigger context, so it should be bulk safe. For this reason, I'd like...
View ArticleEmails and Notification are not triggered after creating FeedItem record in Apex
After creating a FeedItem record in Apex, emails and notifications are not triggered to the person who had created the chatter FeedItem. So do I need to create a custom notification and email for this?...
View ArticleEmails forwarded from Salesforce case feed to other email addresses with...
I'm wondering if anyone else has ever had this problem and how you solved it.In our org, we have users who sometimes forward emails from the Case Feed to email addresses for other teams that also have...
View ArticleHow to link to SObject within Case Feed in console-friendly fashion?
I have a requirement to add a link from one case to another within the case feed. This will happen from a future method called from trigger context, so it should be bulk safe. For this reason, I'd like...
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