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Email Message on Case Feed - Is it Possible To Show the "From" Address Not...
We are using Service Console with Feed Enabled Layouts on Cases. We are using a programmatic solution to consume Email replies to existing Cases and save the Email on the Case. In the Case Feed an...
View ArticleDo FeedItem Triggers fire on the case feed "send an email" action?
My organization has begun to use casefeed for cases and so far we've run into one problem: emails in the case feed sent by technicians to customers appear in the case feed, but do not get exposed to...
View ArticleHow to display a image in case feed?
I have a custom object named 'comments' with which i made a 'action'.it is having a trigger handler classpublic void onAfterInsert(Comments__c[] newComments) { if (newComments.size() > 0) { for...
View ArticleSet from email address to email2case email address
Can someone please help me to set from email address same as the email-to-case address from which the case was created. It is currently taking logged in users email address as default. The correct...
View ArticleHow to link to SObject within Case Feed in console-friendly fashion?
I have a requirement to add a link from one case to another within the case feed. This will happen from a future method called from trigger context, so it should be bulk safe. For this reason, I'd like...
View ArticleConnect Api feedItem is not posting for the experience cloud users
I am trying to create a feedItemPost via code below and I want this feed to be visible across all experience sites within the org as well as on backend SF on the Case record. But it is not working out....
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